Jaisehgal Created on June 16, Each of these 4 files autorun, hpzsetup, HPZstub, and Setup needs to be modified before it can be successfully run in compatibility mode on the Windows PC. The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Tell us about your experience with our site. Thanks for marking this as the answer.

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The latest full solution developed by HP for this printer is available only for the Windows Vista operating system. This was after HP Software Update program downloading an upgrade. Click Apply and then click OK.

HP Color LaserJet CM1015MFP Printer, Copier, and Scanner

Uninstall the drivers from Device Zcanner. Tell us some more! I can get the printer and copy function to work. Please try again shortly.

The solutions include restarting your computer, so consider bookmarking this page in your Web browserso that you can easily return to it.

How satisfied are you with this response? This will not work with windows vista that’s the big problem.

For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Scnner Center or HP Director. If your really want the HP Toolbox installed and any other software as well as the drivers: Your answer needs to include more details to help people.


You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

The Virtual Agent is currently unavailable. Search for all the printer driver packages, Right click and uninstall. Hope this works for you.

What happens when you try to use the Scanner?

HP Color LaserJet CMMFP Printer, Copier, and Scanner – Color Multi-function

Tell us about your experience with our site. LCD List needs to be upgraded ‘ displays on the computer. The ‘LCD list’ is the list of potential scan destinations cm1015mfl displays on the printer. The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. This is creating much frustration as I had purchased the scanner new and can not use it.

That ftp link on hp. These instructions are good, except you need cm1015mcp modify six, not four application files!


This worked well on Windows 7 cm1015mffp on two different machines I upgraded to a new machine about six months ago. Click on this link to download the drivers: Please enter a valid email address. Failed to connect to printer: It may be that you can get past that by telling “network” when it asks you if your device is accessed via the network or USB.

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Helpful 1 Not Helpful 1 Comment Flag. Sign up using Email and Password.

HP Color LaserJet CM1015 and CM1017 MFP – Install HP print and scan software on a Windows computer

See your browser’s documentation for specific instructions. Thanks, this was driving me nuts!

Have seen some HP Print Processors mess things up. You should install the drivers from infs, not using the exe.